It’s getting hotter in the Social Insurance Institution. – People are afraid of illness, they come to work on antidepressants – we hear. At the same time, employees complain about earnings not reaching 3,000 PLN. PLN at hand.
- Jura states that we receive a maximum of 11 cases per employee per month. I had about 80 of these in August alone – says a ZUS employee
- ZUS employees we speak with complain of being overburdened with duties. They are bitter and ready to strike
- ZUS spokesman Pawe Żebrowski claims there is “still a long way to go to strike,” and the budget plans to increase ZUS’s bonus fund by about 6 percent.
- More such opinions can be found on the homepage of Onet.pl
Several weeks ago, there was talk of increasing tension among ZUS employees. The bitterness was supposed to subside with the planned wage freeze in the budget sector. But financial matters are the tip of the iceberg. Factory workers say that they are overburdened with duties, mentally exhausted and exhausted.
– I work in the Social Insurance Institution (ZUS) in a department that gives pensions, the so-called cowardice. I’ve been working for 20 years. There has always been a lot of work, beyond measurement. At first, I thought it was temporary, but I was wrong, it was and is getting worse – says an employee of the Social Insurance Institution and requests anonymity.
To illustrate what he is saying, he gives an example from the vacation period. – In July and August, fewer people work, because it is the holiday season. When we asked how many cases we get, she gave us false information that we get a maximum of 3, 4, 7, 11 cases per employee per month. In August alone, I had about 80. I still had 50 new missions every day. We do things already past the deadline, because we can’t handle – says the woman.
earnings? The woman claims that she got 2.8 thousand. PLN at hand.
Slot machine, what is a slot machine?
Catarzina even earns less. Training at ZUS – 5 years. Earnings – 2.3 thousand PLN on hand. He also works in the most populous cell of ZUS – in the Department of Retirement and Disability.
– The president of ZUS says that all retirement decisions are made by an automatic machine. This is just nonsense. The automatic machine will not calculate the capital or determine the length of service. Until December 31, 1998, we calculate all earnings ourselves, and people bring old payroll cards that must be submitted. On average, one of these cases is 1.5 hours of work, and we have more than 30 cases per day. We are drowning in arrears – He says.
The duties are increasing. Unlike the staff. Many people are on psychiatric sick leave. Two weeks ago, I just called my friend to ask him about something. I burst into tears. The next day she was no longer at work. I’ve already gone. People can’t stand it. They quit the job. Yes, new species come, but for 2-3 months. Nobody has time to teach the staff, and we’re exhausted. Why does someone run out when they say after two months they are exhausted and won’t work? – says Mrs. Catarzina.
He has a lot of grudges against the ZUS authorities, but also against the government itself. An unwise person in the government once said that the COVID-19 death rate is so and so, so the life expectancy will go up. People flock to ZUS full of faith that their pension will increase. They believed that their benefits would be 450 PLN higher, because the gentleman from the government said so. This is nonsense. There were days when I turned down 40. For some, that wasn’t enough. They appealed to the court. We bear the consequences of recklessness. Someone said now that you need to apply for your 14th pension. People call and flock to the branch to ask when such requests will start. They won’t move because pensions will be paid ex officio – He says.
The woman is ready to strike. – You won’t be blown out of the room. We certainly will not work – he says.
There is nothing to be proud of
Mrs. Helena claims that The Worst Stuff You Have to Deal With Every Day. – Within about two years, ZUS was contracted to support the so-called legacy system. For several years now, cases have been systematically diverted by employees to the new system. Now that the deadline is getting shorter and shorter, overtime for this work has been invented. Overtime is imposed from above. If someone can’t do it, because apart from ZUS he also has a life, nobody cares about it. Work must be done. So it comes down to the fact that some employees get paid for that work, and some do it while they work. The former also get bigger bonuses or prizes now because they do something in return for the bet. The worst thing is that the employer does not plan to increase the number of jobs, but assumes that employees will do overtime for two years – he says.
The list of activities he does not understand is long. – The boss gives interviews about how the factory introduced automation. The automation in the SER is that the employee, on the basis of the individual account of the insured person, enters the data and records the condition, and then it is called that the machine did it. The result of the past weeks has been the handwriting of seniority and monthly essentials from one application to another. This is done from January 1, 1999 to the present day, that is, for a person who works without breaks, he is over 21 years old. In most cases, this is a pointless measure, because the system calculates seniority from the minimum wage, but we have to enter exactly the earnings. This action causes Instead of doing things for a few hours a day, we “play” with a prescription. Of course, the head office claims that every employee has a few of these, but no one from the management knows on what basis these calculations are made. This is also automation in ZUS – says Ms. Helena.
She feels bitter. – We have families and children that we have to constantly explain to them that we are not angry, despite what people say. But how do you explain to the child that he should study, when he goes to the office and brings home 2.5 thousand. PLN network? My kids are no worse, they also have needs and dreams, and I wouldn’t have to say at least once, not this month, maybe later. This is a drama. Halina says I don’t stay at home, I don’t get benefits, I work and I want to earn a decent living.
Workers are ready to strike
Ilona Garcinska, president of the alternative trade union ZUS, also spoke of overburdening ZUS employees with duties. Working at ZUS is all about paperwork. The management stated in the media that most of the work is done by automated machines – this is not the case at all. The data, as I can safely say, is wrong. The board does not want to respond to our requests for public information, it does everything not to reveal what is real – he says.
The board claims they don’t want to reveal who they are either Earnings in ZUS-in another meaning. – The employer still asserts that the average salary is 5.8 thousand. PLN as they calculated it, we do not know it to this day. I have applied for general information to the employer to provide me the average salary, but only from clerk to senior specialist, without manager and manager positions, but the employer does not want to provide me with this informationSo the case will most likely end in the Supreme Administrative Court. Employees who write to me give me amounts from 2.3 thousand to 2.8 thousand, with a maximum of 3 thousand. PLN at hand – says Ilona Garczyńska.
It confirms that ZUS employees are overburdened with duties. – He’s desperate. At this point, everyone is ready to strike. It’s getting worse every day, more and more responsibilities, and less and less salaries because inflation is devouring it. If the employer has no intention of doing anything about it, we are ready to go on strike – he says. She also cites the story of a woman she wrote to recently. She is on sick leave due to the burden of duties and the inconveniences she has been exposed to. Days ago, she was reprimanded for not fulfilling her obligations on time. “She couldn’t do it because she had so many cases assigned to her that she couldn’t handle it.” People are afraid to go sick, they come to work on antidepressants – says Ilona Garciska.
Carolina, who recently changed the department from SER, which is pensions, says it was the best decision she could make. There was a “plow in the fallow” in the SER, and it is quieter in the new section. However, he points out that the mood among the employees of all departments is tough. The situation in ZUS is becoming more and more tense with each passing day. The mood became more combative, and people were ready to leave their offices. Some of them are not even afraid of the consequences of the strike. They just have enough – he says.
‘There is still a long way to go to strike’
“There is still a long way to go for the strike,” said a factory spokesperson, Bowie Chebrowski, in a statement sent to our editorial office. – I can assure you that the benefits remain and will be delivered on time. ZUS takes into account all scenarios and is prepared for them. Therefore, as in the past, pensions and other benefits will be paid according to the agreed schedule – He says.
At the same time, he assures that ZUS is open all the time and is in dialogue with the trade unions of the Social Insurance Institution. – We believe that an agreement will be reached. In recent years, the factory has taken a big step forward, becoming a modern office and opening up to customers’ needs. ZUS has not forgotten its core capital, which is employees. Focusing on electronics and automation, he took care of both clients, making it easier for them to complete formalities and speeding up procedures, as well as good working and payment conditions for all our employees, relieving them of more frequent tasks. A spokesperson said this development trend continues and accelerates during the pandemic.
mention it In recognition of the efforts of employees, the draft budget bill for 2022 provides for an increase in the bonus fund in ZUS by about 6%. Over the past four years, ZUS has implemented wage increases on an unprecedented scale. Only in 2015-2020, the salary fund of our employees increased by about 1 billion PLN. This is an unprecedented increase, thanks to which the average gross salary in ZUS in 2020 was PLN 434 higher than the average salary in the enterprise sector – claims Paweł Żebrowski.
The defender also noted employee comments. – We cannot verify the entries of anonymous persons claiming to be ZUS employees. Each case must be considered individually. However, I can assure you that ZUS employees have the opportunity to provide their feedback on health and safety at work to the appropriate people. Betting takes these signals very seriously. We support substantive dialogue on every issue. We advocate a responsible attitude to all problems and that’s what we appeal to our partners, he says.
Katarzina says she sent hundreds of emails to her head, stating that she was overburdened with work and was unable to perform her duties on time. left unanswered. Now she is thinking of sending a letter directly to the head of ZUS and asking about her salary of 2.3 thousand PLN. PLN will catch up with the average given by the board of directors, that is, 5.8 thousand. zloty.
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