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In addition to a fine of 39.5 million PLN for services enabled without the knowledge of customers. ‘Some didn’t know they were paying’

In addition to a fine of 39.5 million PLN for services enabled without the knowledge of customers.  'Some didn't know they were paying'

Polkomtel, network operator Plus, must pay a fine of 39.5 million PLN. This is a result of a decision issued by the Competition and Consumer Protection Court after filing an appeal against the decision Yukik Issued in 2019, the bureau found that Polkomtel illegally charged fees in excess of the subscription fee for nine auto-activated services, such as “Czasoumilacz” or “Display Service”.

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Plus a penalty from UOKiK. There is a decision

UOKiK has argued that provisions of the Consumer Rights Act require the entrepreneur to obtain the explicit consent of the customer for each additional payment before signing the contract. – Polkomtel has not had such clear approvals from consumers. Information about the request to activate these services and the fees for them were included in documents separate from the contract, that is, the promotion regulations, said the then head of the office, Marek Nichiach.

In the opinion of the Office of Competition and Consumer Protection, when signing the contract, the customer also agreed to the content of the public statement indicating that he had read the constituent documents of the contract. – As the complaint shows, some consumers weren’t even aware that they were paying extra each month – explained Marek Necciac

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T-Mobile will also pay a hefty fine. As for the services that he operated for them himself

Tuesday Competition and Consumer Protection Office looking at Judgment in a similar case. The appeals court rejected T-Mobile’s appeal against the decision and ordered payment of PLN 15 million “for the launch of additional paid services to customers, which they did not expressly agree to,” we read in a short statement posted on Twitter.

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“Playing while you wait”, “Wardrobe GameThe “and” subscription, according to the court, was activated by default for customers when concluding a contract or filling an account. At first, as part of the promotion, the services were free, but later customers were charged additional fees for them. Mobile has not received explicit customer approval for such additional payments.

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