Connect with us

Hi, what are you looking for?


No more waiting on your phone. Don’t mess with the helplines

No more waiting on your phone.  Don't mess with the helplines

Tired of hanging out on the phone and talking to the pay phone? Spain also has, and continues to introduce, a new law that will end this problem once and for all.

Tired of waiting for hours for someone to answer the phone? Annoyed by chatbots and the introduction of paid helplines? The Spaniards were also annoyed by this. So Madrid changed the law.

No more talking to the pay phone and hanging on the phone

Now there will be an obligation to preserve it Free HelplineI am, but this is not the end. must be active 365 days a year, 24 hours a day. Any caller will have to get back to the caller within three minutes real advisor (No vending machine). It will also not be possible to send customers to separate paid helplines.

There is one catch. The law applies to the companies you deal with Basic services and media or work in Utilities sector. However, this is a huge step forward.

In case of non-compliance with the new law, the company will pay a fine of 150 to 10,000 euros. In the event that the delay in dealing with the caller ends, for example, with a serious accident, the fine will increase to 100,000 euros.

a look: Spain will be forced to extend guarantees, including for smartphones, from 2 to 3 years
a look: Spain imposes a tax on Netflix

Image source: shutterstock

Text source: Guardian

See also  Amazon Prime is finally in Poland! These products are worth checking out in Prime Video
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

You May Also Like


Another person familiar with Sony’s plans confirms the killer news for PS5 owners. Horizon Forbidden West is not expected to appear on the market...


The British government has canceled a recommendation to avoid travel to and from the eight regions most affected by the Indian coronavirus variant altogether....


It looks like Tesla wants to use lasers instead of standard wipers in the future. I applied for a patent for this solution. The...


Farmer reveals government plans for CPK The farmer who issued the documents is a member of the social council of the CPK. As he...