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SMS from the cash register at the end of shopping: October 23, 2021. The government has already decided: the receipt revolution awaits. Who will benefit from it and how?

SMS from the cash register at the end of shopping: October 23, 2021. The government has already decided: the receipt revolution awaits.  Who will benefit from it and how?

A shopping receipt that will not wrinkle, will not fade and will not get lost among the dozens of less important receipts in your wallet; You’ll be able to quickly find it in your phone’s email or SMS inbox. This is – at least in theory – supposed to look like electronic receipts, which the government has just given the green light. SMSAPI experts are looking into whether this solution can replicate the success of the e-prescription.

A shopping receipt that will not wrinkle, will not fade and will not get lost among the dozens of less important receipts in your wallet; You’ll be able to quickly find it in your phone’s email or SMS inbox. This is – at least in theory – supposed to look like electronic receipts, which the government has just given the green light. SMSAPI experts are looking into whether this solution can replicate the success of the e-prescription.

Soon we will all start collecting electronic receipts on our phones

According to plans for the introduction of electronic receipts revealed by the Ministry of Finance, the use of this innovation should be voluntary for both stores and buyers. After the expected entry into force of relevant regulations, the program for hundreds of thousands of online cash registers operating in Polish stores will require necessary updates, which will likely take some time. Logistics is also a challenge.

– It is important to plan for logistical issues so that the electronic receipt helps shorten the shopping time, not lengthen the queue at checkout. Hence, retailers need to develop good ways of presenting data to receive receipts. It must be remembered that the General Data Protection Regulation (GDPR) is obligated to secure data collection and processing. Therefore, the issue of the secure process of collecting a phone number for this purpose will be important, as well as secure data storage and ensuring that everything works efficiently, suggests Jakub Kluz Product and Frontend Manager in SMSAPI.

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One way to avoid problems in the field of personal data protection, for example, may be to organize the system for creating and transferring electronic receipts so that the cashier does not have access to customer data. Automatic sending of electronic receipts can be available upon completion of purchases, for example by electronic payment.
– For the automatic transmission of purchase confirmations, it may be necessary to integrate cash register software with banking systems and tools for the automated transmission of emails or bulk SMS distribution, such as those offered by SMSAPI – says Maja Wiśniewska, Marketing Director of SMSAPI.

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Some retail chains have decided to anticipate the impending wave of digitization and have already made it possible to collect electronic receipts on their shopping orders, although they are still legally required to also release them in paper form. Lidl, Carrefour, and Leroy Merlin have been willing to tackle electronic receipts in their ecosystem for some time. However, not all customers will want to install shopping apps, especially those they visit only occasionally. Likewise, many brands are likely to find that their own request to collect receipts is too large an investment for them and will stay with email or text messages. Evidence that we may need multiple channels to collect electronic receipts is electronic evidence discount coupons and tickets. None of the technologies have been shown to be dominant in this field. Some stores encourage the use of dedicated apps, others prefer email marketing communications, and others opt for simple codes sent in SMS messages.

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